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Brendan Lafferty
 
 

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Team Leader – UK Team
“I have lots of experience working in customer contact centres in various roles including advisor, coach and complaints co-coordinator, so with this in mind applied for a job with Indigo Lighthouse, when I returned from traveling abroad.

After getting the job I soon realised that this was unlike any other customer contact centre I’ve been involved with. The atmosphere was friendly and more akin to a normal office environment, than the "sweat shop" mentality often attributed to such work.

So far so good and I feel comfortable here and do believe that there is potential to grow with the company. As it expands and broadens its horizons, I hope to go along for the ride.”

Winners - World Class Excellence: CCA Global Standard Mature Investors in People 2009
© Indigo Lighthouse Group 2011