Supporting multiple languages, Indigo Lighthouse’s teams of customer service professionals are dedicated to delivering service excellence to clients and their customers. We are fully accredited Customer Contact Association (CCA) members – consistently performing to highly competitive industry standards.

Indigo Lighthouse scooped the World Class Excellence: CCA Global Standards Award at the most recent CCA annual convention.

Each and every one of Indigo Lighthouse’s professionals is thoroughly trained to ensure they have the necessary product knowledge pertinent to the business they support.

We are dedicated to empowering clients so that they can effectively manage their own marketing campaigns to deliver optimum sales. For example, record & reporting of such elements as media source codes are integral to our service.

Contact centre related activities offered to help maximise customer loyalty and customer retention include:

• Inbound and outbound call handling.
• Customer service help lines.
• E-mail communication.
• Centralised appointment booking.
• Campaign management.
• Sales and order processing.

You can download a pdf copy of our brochure from here.