Indigo Lighthouse Group’s award winning multi-lingual contact centre delivers world class service on behalf of several well-established clients throughout Europe.

 
Our services include:

  • Inbound and outbound call handling
  • Managing customer contact channels including email, chat, web interface
  • Appointment booking
  • Order processing
  • Database management
  • Customer feedback surveys including Net Promoter Score
     

In 2002, Indigo Lighthouse became the first outsourcer to achieve Customer Contact Association (CCA) accreditation.

 
 
 
Services
Contact Centre

 
 

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We have achieved reaccreditation to the increasingly demanding Standards© ever since. In 2009, Indigo won the CCA Global Excellence Award. In 2010 we became the first contact centre to achieve accreditation to Version 5 of the Standards ©.


2011 Success

Indigo have been shortlisted for two of this year’s prestigious CCA Excellence
Awards: Great Places to Work and Most Effective Training Programme.

http://www.cca-global.com/index.php?option=com_content&view=article&id=416
&Itemid=298


Indigo are also finalists at the European Call Centre & Customer Service Awards in the category ‘Small Contact Centre of the Year (fewer than 100 seats).


http://www.callcentre.co.uk/page.cfm/link=214

On 12th October 2011, Indigo Lighthouse won the prestigious Glasgow Business Awards in the category "Excellence in Customer Services"

http://www.glasgowchamberofcommerce.com/events--training/glasgow-business-awards/glasgow-business-awards-2011-winners.aspx

 

Press releases

http://www.callcentreclinic.com/news/corporate-news/indigo-lighthouse-gains-newest-recognition-from-customer-contact-association-cca-44873.htm

http://www.beattiegroup.com/prclients/pr-press-releases.aspx?news=31&id=10443

 

 

 

©Indigo Lighthouse Group 2011

Winners - World Class Excellence: CCA Global Standard Mature Investors in People 2009