Case Study One - Local Government Revenue Recovery

Building on our extensive experience of providing data driven Consumer Relationship Management and end customer fulfilment services, Indigo Lighthouse can now deploy its advanced consumer data analysis, verification and anti fraud services to support revenue assurance and recovery for Local Government clients.

This might take the form of reviewing such areas as single occupancy discounts for community charge and other local authority services, reviewing and maintaining relevancy and fitness for purpose of data used to support provisioning of council services, such as social services, child care or even for tracing council tax payers who may have moved address or left the area with payment arrears. We can provide vital additional support to an authorities IT and administrative functions to drive the best value from targeted service provision and help maximise the collection of all revenues due.

In our experience most of our clients’ end customers fail to meet various needs and obligations to provide key information by innocent omission. In turn, clients often write off underpayments as they deem it not cost effective to pursue them at an individual level. Incrementally this can have a significant negative impact on annual revenue. Once traced and contacted, end customers are usually co-operative in providing essential information and paying arrears.